Reducing Household Food Waste with ReFED

Overview
Working with ReFed, a national nonprofit dedicated to ending food loss and waste across the U.S., I worked to create a fresh and accessible method for individuals to be more involved in local food donation and methods to reduce household waste.

Problem
The average U.S. household wastes 31.9% of the food that its members obtain. The total annual cost of the wasted food was estimated to be $240 billion or $1,866 per household. This waste has a clear economic impact, as well as effects on our health and the environment.

Solution
An app that helps users learn ways to reduce their own waste and connect with their community. Users can log what they have in their pantry, learn proper methods of food storage, be reminded when things are close to expiration, and be guided through food donation with ease.
ROLE
UX Designer
User Research, Interaction, Visual design, Prototyping & Testing
TIMELINE
15 Weeks
PROJECT TYPE
Individual
OBJECTIVE
Create a tool to help reduce household food waste and connect people in their communities.

The Process

01
Discover
02
Define
03
Develop
04
Deliver

Discover

The starting point was conducting exploratory research in order to develop insights into the causes of household food waste and try try to gain a deeper understanding of the problem.

Exploratory research

Researchers find that the average U.S. household wastes 31.9% of the food that its members obtain. That translates to roughly $408 billion worth of food each year. The study found that more than two-thirds of households  have food waste estimates of between 20% and 50%. This waste has a clear economic impact, as well as effects on our health and the environment.

Survey

FI knew household waste was an issue, but I had never really thought about the different ways we so passively waste food without giving it a second thought. I created a survey in attempt to find out what this experience is like for others.

Here are the questions asked:
1. What best describes your living situation?
2. How much food would you say that your household usually throws away each week? (very little - an excessive amount)
3. In what ways do you try to reduce the amount of food waste in your home?
4. Thinking back over the last month, what types of foods most often end up in your garbage at home?
5. Why do these foods end up in your garbage?
6. While grocery shopping, how often is food waste (food that gets thrown away) on your mind?
7. What is the top reason food waste is on your mind while grocery shopping?
9. While eating out, how often is food waste (food that gets thrown away) on your mind?
10. What is the top reason food waste is on your mind while eating out?
11. In what ways do you try to reduce food waste while eating out? Please select all that apply.
12. How would you personally rate yourself at managing food waste?
13. What motivates you to avoid food waste?
14. How would you rate your level of concern regarding household food waste? (Couldn't care less- I've never known peace)

Key results


Analysis

Over the course of a few days, I received 21 responses from my target group of college-age individuals. I chose this group of people because this is typically the period of one's life where they move out and are on their own for the first time. You are presented with a whole new world of personal consumption and waste management. I didn’t find the results to be quite surprising, but there were a few points I wanted to call out.

76%

of respondents said that produce was most often the food that goes to waste

86%

of respondents waste the most food because they don’t finish it before it goes out of date

Something I found to be incredibly interesting was that the majority of people considered themselves to be poor at personal waste management while at the same time, reported being incredibly concerned about household waste. 

This helped me come to the conclusion: people want to be better at household waste management, they just don’t know how! 

After analyzing my survey results and considering what I learned in my exploratory research, I decided that the best solution to this problem would be a mobile app that helps people learn about household waste management strategies through doing. The aspects I considered to be the most vital were logging what one has, learning proper storage techniques, being reminded when items are soon going out of date, and simplifying local donation processes.


Competitor research


Competitive analysis

Define

Personas

Using the data collected in the discovery phase, further analysis was conducted to produce valuable insights and understanding of the problem, users, and their needs.

Through this process I developed three different personas. The first being a 23-year-old female college student living on her own for the first time. This is the first time in her life that she’s had to grocery shop and store food for herself. She feels like there’s always something rotting in the fridge and is getting frustrated wasting her money. Secondly, a41-year-old woman from Houston that is the mother of four. She tends to overbuy and always has extra food. She hates seeing all these perfectly good foods go to waste, but she’s not familiar with the local donation process in her community. Finally, an 18-year-old kid who aged out of the foster care system and now lives on his own. He’s a responsible guy and managed to get himself a small apartment with his retail job, but never has enough to eat. When it comes to gas in his car or bills being paid, food always comes last.

User flows

Information architecture

I wanted to break the app into 5 main sections: the map and/or home screen where users can view available donations in their area, the discover area where users can find ways to store their food and learn new recipes to stop items from going to waste, the donate page, the pantry, and finally the messaging center.

Develop


Sketches

Once I had a basic idea of the I.A., I started sketching ideas of what the app could look like. 


Low/mid fidelity

I then took those sketches and used my user flows to start building out the necessary screens in low/mid fidelity for each persona to complete their task.


User testing


Changes made after testing

Flow 1

- Created separation on the pantry page to highlight items getting close to their expiration date

- Made expiration warning noticeable when the user first enters the Discover page

Flow 2

- Added additional info about the item to the scanning feature

- Added “Next” button to scanning feature page

Flow 3

- Changes the flow so that the user is directed to a local donation center rather than the other person’s house

- Created a code and barcode the user can show when picking up their donation for confirmation

Deliver